-
1. What is a Touchpoint?
A Touchpoint is a request to reach a contact to ask them up to three questions. It is the unit we use to count your usage and is counted whether or not we are able to successfully reach your contact. While we do try several times to connect with your contact, we can't force them to pick up the phone!
-
2. Why just three questions?
We find that this format enables us to make unscheduled calls where we can promise that we won't take much of your contact's time. This increases their likelhood of agreeing to talk and to provide more candid responses that are closer to what they really feel, rather than what they want to tell you they feel.
-
3. How do you reach out to contacts?
In the list you provide to us, you provide their contact information and their preferred method of communication. We'll use whichever method you indicate is their preferred method.
-
4. Who makes calls to contacts?
Our team does! You can be sure that your contacts will be talking to a real live human being because, let's face it, nobody likes talking to a machine.
-
5. How does a typical call go?
A typical call lasts about 5 minutes. We introduce ourselves as an unbiased third party calling on your behalf to gain some insights on their interaction with your company. Next, we ask for a few minutes of their time to go over your questions. During our conversation, we take notes. Once we finish up, we thank them for their time.
-
6. What kind of reporting can I expect?
We have a reporting section that allows yout to view all of the Touchpoints that we're done with regardless of whether we got to talk to them or not. If we did, we'll tell you what they said. You can also download the list as a spreadsheet so that you can slice and dice to your heart's content!
-
7. Can I cancel at anytime?
It's even better -- there's nothing to cancel! Our usage-based pricing means that you'll only need to pay for what you use. No cancellation fees to worry about.