Find out what they really think

We reach out on your behalf so that you can ask the questions you really want to ask and get the answers you really need to hear.

Actionable Insights

to help your organization

Improve Close Rates

Increase your chances of closing deals by gaining a thorough understanding of the objections raised by your potential customers.

Improve Your Product

Get clear insights to help develop your product roadmap by identifying key issues that need to be addressed.

Reduce Churn

Address your customers' real reasons why customers decide to stop using your product or service

Reduce CAC

Streamline your sales process and reduce customer acquisition costs by gaining insights on how to better manage your funnel

How It Works

1
Tell us what you want to know

Define your objectives and give us a list of up to three questions to ask

2
Tell us who you want to ask

Give us your list of people who you'd like for us to reach out to

3
We'll reach out

We'll take it from here. Our professional representatives will contact the individuals on your list to go over your questions

4
We'll report back to you

Once we've collected responses, we'll get back to you with either the raw results, or if you'd like us to analyze the results for you, we can do that as well!

Questions & Answers

  • 1. What is a Touchpoint?

    A Touchpoint is a request to reach a contact to ask them up to three questions.  It is the unit we use to count your usage and is counted whether or not we are able to successfully reach your contact.  While we do try several times to connect with your contact, we can't force them to pick up the phone!

  • 2. Why just three questions?

    We find that this format enables us to make unscheduled calls where we can promise that we won't take much of your contact's time. This increases their likelhood of agreeing to talk and to provide more candid responses that are closer to what they really feel, rather than what they want to tell you they feel.

  • 3. How do you reach out to contacts?

    In the list you provide to us, you provide their contact information and their preferred method of communication. We'll use whichever method you indicate is their preferred method.

  • 4. Who makes calls to contacts?

    Our team does! You can be sure that your contacts will be talking to a real live human being because, let's face it, nobody likes talking to a machine. 

  • 5. How does a typical call go?

    A typical call lasts about 5 minutes. We introduce ourselves as an unbiased third party calling on your behalf to gain some insights on their interaction with your company. Next, we ask for a few minutes of their time to go over your questions. During our conversation, we take notes. Once we finish up, we thank them for their time.

  • 6. What kind of reporting can I expect?

    We have a reporting section that allows yout to view all of the Touchpoints that we're done with regardless of whether we got to talk to them or not.  If we did, we'll tell you what they said. You can also download the list as a spreadsheet so that you can slice and dice to your heart's content!

  • 7. Can I cancel at anytime?

    Yes, of course!  Our usage-based pricing means that you'll only need to pay for the current month, plus any Touchpoints above your allocation. We don't apply any extra fees or cancellation charges.

Pricing

Our usage-based pricing structure can save you money as you grow
Professional Business Enterprise
Monthly Price $49 $69 $199
Included Toucphoints 5 10 30
Additional Touchpoints $8.49 $7.99 $7.49

 ProfessionalBusinessEnterprise
Monthly Price$65$96$269
Included Toucphoints51030
Additional Touchpoints$10.99$10.99$9.99

Get the answers you need

Asking through a third party makes responses more candid

Ready to gain valuable insights and improve customer satisfaction? Sign up today and start collecting actionable feedback from your customers so that you can have the information you need to continuously improve your business.

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