Find out what they’re really thinking
We reach out on your behalf
so that you can ask the questions you really want to ask
and get the answers you really need to hear.
We reach out on your behalf
so that you can ask the questions you really want to ask
and get the answers you really need to hear.
Get clear insights on how to develop your product roadmap by identifying key issues that need to be addressed
Increase your chances of closing deals by gaining a thorough understanding of your prospect’s true objections
Learn why customers are dissatisfied with your product or service so that you can continue improving
Define your objectives and give us a list of up to three questions to ask
Give us your list of people who you'd like for us to reach out to
We'll take it from here. Our professional representatives will contact the individuals on your list to go over your questions
Once we've collected responses, we'll get back to you with either the raw results, or if you'd like us to analyze the results for you, we can do that as well!
A Touchpoint is a request to reach a contact to ask them up to three questions. It is the unit we use to count your usage and is counted whether or not we are able to successfully reach your contact. While we do try several times to connect with your contact, we can't force them to pick up the phone!
We find that this format enables us to make unscheduled calls where we can promise that we won't take much of your contact's time. This increases their likelhood of agreeing to talk and to provide more candid responses that are closer to what they really feel, rather than what they want to tell you they feel.
In the list you provide to us, you provide their contact information and their preferred method of communication. We'll use whichever method you indicate is their preferred method.
Our team does! You can be sure that your contacts will be talking to a real live human being because, let's face it, nobody likes talking to a machine.
A typical call lasts about 5 minutes. We introduce ourselves as an unbiased third party calling on your behalf to gain some insights on their interaction with your company. Next, we ask for a few minutes of their time to go over your questions. During our conversation, we take notes. Once we finish up, we thank them for their time.
We have a reporting section that allows yout to view all of the Touchpoints that we're done with regardless of whether we got to talk to them or not. If we did, we'll tell you what they said. You can also download the list as a spreadsheet so that you can slice and dice to your heart's content!
Yes, of course! Our usage-based pricing means that you'll only need to pay for the current month, plus any Touchpoints above your allocation. We don't apply any extra fees or cancellation charges.
| Per Touchpoint | |
|---|---|
| Up to 25 | $8.49 |
| Up to 50 | $7.99 |
| Up to 100 | $7.49 |
| 100 or more | $6.49 |
Asking through a third party makes responses more candid
Ready to gain valuable insights and improve customer satisfaction? Sign up today and start collecting actionable feedback from your customers so that you can have the information you need to continuously improve your business.